This Privacy Policy explains what personal information Paradise Compounds collects, why we collect it, how we protect it, and the choices you have. It covers this website and the orders you place with us.
Last updated: June 2026
Information we collect
We collect only what we need to run our business and fill your orders:
- Contact and identity details — your name, email, phone number, and billing and shipping addresses.
- Institution details — the laboratory, company, or research facility you buy on behalf of, plus any credentials you give us for verification.
- Order and transaction records — what you bought, your order history, and your correspondence with our support team.
- Payment information — card payments are processed directly by PCI-DSS-compliant gateways. We receive confirmation of payment, not your full card number, and we do not store card details on our servers.
- Technical and usage data — IP address, browser and device information, and how you use the site, collected through cookies and similar technologies.
How we use your information
We use your information to process and ship orders, verify research eligibility, provide support, prevent fraud, keep the site secure, meet our legal obligations, and, only where permitted, tell you about products or changes that affect you. We do not use your data for purposes you would not reasonably expect from a research-supply company.
Cookies and tracking
We use essential cookies to keep you logged in, hold items in your cart, and secure checkout. We may also use analytics cookies to see how the site is used so we can improve it. You can control cookies through your browser settings, though turning off essential cookies may break parts of the site.
How we share your information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with the people who help us operate:
- Payment processors who handle your transaction securely.
- Shipping carriers who deliver your order.
- Service providers who host the site or supply tools we rely on, under agreements that limit how they may use your data.
- Authorities, when the law requires it or when we need to protect our rights, our customers, or the public.
How long we keep it
We keep personal information for as long as your account is active and as long as we need it to fill orders, meet tax and legal obligations, and resolve disputes. When we no longer need it, we delete or anonymize it.
How we protect it
We use SSL/TLS encryption for data sent to and from the site, limit who can access personal information, and run regular security checks. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your data and to respond quickly if something goes wrong.
Your privacy rights
Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, or get a copy of it. You can also ask us to stop sending marketing messages. To make a request, email [email protected]. We will not treat you differently for exercising these rights.
California residents
If you live in California, the CCPA and CPRA give you the right to know what personal information we collect and how we use it, to request access or deletion, to correct inaccurate information, and to opt out of the “sale” or “sharing” of your data. We do not sell or share your personal information, so there is nothing to opt out of, but you are welcome to contact us with any request. We will verify your identity before we act on it.
Children’s privacy
This site is meant for qualified researchers who are at least 21 years old. It is not directed at children, and we do not knowingly collect information from anyone under 16. If you believe a minor has given us personal information, contact us and we will remove it.
Other websites
Our site may link to sites we do not run. We are not responsible for their privacy practices, so please read their policies before sharing anything.
Do Not Track
Some browsers can send a “Do Not Track” signal. Because there is no common standard for how to handle it, we do not currently change our practices in response to that signal.
Changes to this policy
We may update this policy as our practices or the law change. The version posted here, with its last-updated date, is the one in effect.
Contact
Questions about your privacy or this policy? Email us at [email protected].